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Here you'll find the answers to all your questions

Order Related

What are delivery slots?

Delivery slots are time slots during which you will receive your order. Gujcart currently offers delivery slots each day. These are: Slot 1 - 7:00 am to 9:30 am

What is a cut-off time and what are the corresponding cut-off timing for each slot?

Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order.

Can I add products after the cut off time for a slot?

No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your Gujcart account.

How can I check availability of next slot before placing order?

Once you log in to your account, you will notice that on the right side of the website, under My Basket the next available slot in which you can order will be displayed

Can I change my order delivery slot after placing the order?

Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

How long will my chosen slot be blocked for me?

5 minutes. After this the slot will be released for other shoppers on the website.

Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.

When and how can I cancel an order?

You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team

What is WYSIWYG Guarantee?

What You See Is What You Get is our promise to deliver every item ordered by you. If we fail to do so we will credit your Gujcart account with 50% of the value of the undelivered product immediately. For example if you had ordered for Rs. 1000 worth of products and one product worth Rs. 100 was not delivered Rs. 50 will automatically get credited to your Gujcart account. Please note that this guarantee is applicable in Bangalore and Mumbai only.


Delivery Related

When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will credit 10% of your order value to your Gujcart account.

How are the fruits and vegetables packaged?

Fresh fruits and vegetables are hand picked, hand cleaned and hand packed in reusable plastic trays covered with cling. We ensure hygienic and careful handling of all our products.

How are the fruits and vegetables weighed?

Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weight each item to determine final price. This could vary by 5% at maximum. Therefore if you have shopped for something that costs Rs. 100 per kg, and we delivery 1.5 kg of the product to you (eg cabbage, pineapple), you will still be charged a maximum of Rs. 105. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on My Account at the top right hand corner and go to the Edit My Profile section to change your delivery address.

Do you deliver in my area?

You will be intimated via sms and email at every stage of your order processing, right from order confirmation till the dispatch.

Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery. Additionally 10% of the order value will be credited to your Gujcart account which can be used in your next order.

Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

Do you do same day delivery?

We do same day delivery provided you place your order before 12 noon on the day you want delivery.

Is Same Day Delivery applicable to only a few products or all products?

The Same day Delivery is applicable to our entire range of products. Please note that we do same day delivery in Surat.


Payment

What are the modes of payment?

You can pay for your order on Gujcart.com using the following modes of payment:
a. Cash on delivery
b. Credit and debit cards (VISA / Mastercard / American Express)

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

The VAT is included in the MRP of products. There are no additional taxes added by Gujcart to your order. The prices you see on our product pages are the prices you pay.

Is it safe to use my credit/ debit card on Gujcart?

Yes it is absolutely safe to use your card on Gujcart.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your Gujcart account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.


Customer Related

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 07:00 am to 09:30 pm. They can be reached at +91 7778010547 or via email at info@gujcart.com

What are your timings to contact customer service?

Our customer service team is available throughout the week, all seven days from 07:00 am to 09:30 pm.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Gujcart.

How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.


Others

Do you have offline stores?

No we are a purely internet based company and do not have any brick and mortar stores.

Where can I find currently running offers/ promotions?

There is a link called Store Wide Offers on the top right hand side of our website. All products with any discount or promotions are listed under this section.

What do I do if an item is defective (broken, leaking, expired)?

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

How will I get my money back in case of a cancellation or return? What are the modes of refund?

The amount will be refunded to your gujcart.com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.

I am a corporate/ business. Can I place orders with gujcart.com?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates.

I would like to suggest some products. Who do I contact?

If you are unable to find a product or brand that you would like to shop for, please write to us at partner@gujcart.com and we will try our best to make the product available to you.

How & where I can give my feedback?

We always welcome feedback, both positive and negative from all our customers. Please feel free to write to us at partner@gujcart.com, or call us sat +91 7778010547 and we will do our best to incorporate your suggestions into our system.

I am a corporate/ business. Can I place orders with gujcart.com?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates.

Contact

233, Royal Plaza,
Ved Road, Surat - 395004
Gujarat, India.

About Shop

We Gujcart are presenting an alluring range of Bollywood Replica Suits & Sarees with our esteemed clients.
Bollywood can be credited with putting the Indian saree on the global map. Modern day sarees are made in numerous styles and for numerous occasions.
Bollywood has, time and again, featured a great collection of sarees in all of its aspects, be it on screen or on the red carpet itself.

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